Through our payment processor, Stripe, we accept all major credit and debit cards, including Visa, Mastercard, American Express, Discover, JCB Diners Club credit and debit cards. While the name Stripe may show temporarily in your credit card records, the company name shown on your monthly card statement will be Board for Certification of Genealogists. You may also pay by direct bank transfer or by check.
With the exception of certain associate-only products and OnBoard annual subscriptions, all products are available for immediate delivery via digital download. Be careful to save a copy of your downloaded product. You can only download a limited number of times within a limited time after purchase. Contact us for assistance if you experience any issues receiving or downloading your products.
All sales of digital products are as-is and final. We do not issue refunds for digital products once the order is confirmed and the product is downloaded. Contact us for assistance if you experience any issues receiving or downloading your products.
If a genuine mistake has been made in purchasing a downloadable product, we may offer an exchange or a credit against further purchases. Contact us to discuss an exchange or credit in such a case.
Payments of fees are not refundable.
Intellectual property: OnBoard
All contents of OnBoard are protected by copyright. Republication is not permitted without the written consent of the copyright owners.